As technology advances, IT support professionals must stay up-to-date with the latest trends and developments. Without ongoing training and development, IT support professionals may not be able to keep up with the latest technologies, which can put them at a disadvantage when it comes to providing the best possible service and solutions to customers.

Without ongoing training and development, IT support professionals may not be able to perform their jobs as effectively as they could with the latest technical skills and knowledge. This can lead to a decrease in job performance, which can have a negative impact on customer satisfaction.

Without the necessary technical skills and knowledge, IT support professionals may not be able to provide the best possible service or solutions to customers. This could result in customers being dissatisfied with the service they receive, and could even lead to them taking their business elsewhere.

IT support professionals are responsible for providing technical assistance to users and ensuring that their systems and networks are running smoothly. As technology advances, IT support professionals must stay up-to-date on the latest technologies and best practices to provide the best possible service. Ongoing training is essential for IT support professionals to ensure they have the skills and knowledge needed to do their job effectively. Ongoing training can provide IT support professionals with a number of benefits, including improved technical skills and knowledge, the ability to stay current with emerging technologies and best practices, improved job satisfaction, and career advancement opportunities.

More info: Microsoft SharePoint Benefits